Once your order is processed, you will see an order confirmation message with an order number and an email, confirming the order was placed successfully.
The fastest and most effective way to order IsoSensuals™ products is online. We utilize industry standard and state of the art check out system SSL (Secure Sockets Layer) to process your online order. Your order information is delivered directly to us via a secure-session encryption process. You may also order over the phone with our customer care specialists at 1-888-633-9083.
If for any reason you are not 100% satisfied, email us at firstname.lastname@example.org to request an RMA# to return the product. You may use and return a maximum two month supply, as well as any unopened bottles for a full refund, less S&H. Refunds are limited to one order per household. Products received 60 days or more after the original purchase date cannot be refunded. Products received without an RMA# cannot be processed. Refunds will be paid in the same form of payment used at time of purchase.
Note: Please make sure to include your name, phone number, email address, shipping address, and the correct dollar amount of the products.
Orders shipped outside the U.S. may be subject to customs inspections and/ or duties according the regulations of the destination country. IsoSensuals™ is not responsible for these any delay in shipments caused by such inspections or any reimbursement of customs duties or taxes.
1) To obtain an RMA number, please contact customer care at email@example.com with your name, Order ID, and the reason for return.
2) Package all bottles, even if they are empty, in a suitable container, and clearly write your RMA# on the outside of the shipping container.
3) Send all of the bottles to the address on your original packing slip.
4) All eligible returns will be processed within 5 business days after receipt.
5) A confirmation of the refund transaction will be sent via the email address provided at the time of purchase. Note that it can take up 4-6 days for the refund credit to appear on your statement.
6) No refunds will be issued without an RMA number. We will not process or refund any returned shipments that are refused by the customer or marked "Return to Sender".
If you receive a damaged product, contact us immediately to notify us about the situation and we will arrange for a replacement to be sent to you.
We encourage you to contact us anytime with questions or comments about IsoSensuals™ products or shopping on IsoSensuals.com.
We will make every attempt to address your inquiry quickly, generally responding within 12 hours.
By Email: firstname.lastname@example.org
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